From 1st January, 2015 it is a requirement under Commonwealth legislation for all students undertaking nationally recognised Vocational Education and Training (VET) to have a valid Unique Student Identifier (USI).
A USI is a reference number made up of a combination of 10 letters and numbers that will be allocated to the individual student only and will stay with that student for life. The USI will allow an individual's training records to be linked and make it easier for the student to find, verify and organise their training history into a single record. It will also help build a national system for the storage of training information.
The USI is available online and is at no cost to the student.
For further information please visit: www.usi.gov.au
The Victorian Government has legislated and implemented a Victorian Student Number (VSN) for students in Victoria.
The VSN is a student identification number that has been assigned by the Department of Education and Training (DET) to all students in government and non-government schools, and to students below the age of 25 undertaking Vocational Education and Training with a TAFE, Registered Training Organisation or Adult and Community Education (ACE) provider (referred to collectively as VET Providers).
The VSN is nine digits long, randomly assigned, and tied to identifying information about the student (name, gender, date of birth).
The VSN provides the capacity to gather:
This information plays an important role in planning future investment in education and training. For further information please visit http://www.vcaa.vic.edu.au/Pages/schooladmin/vsn/index.aspx
Complaints Policy Statement
A complaint procedure is designed to protect member's rights and the resolution of disputes.
Complaints and Dispute Resolution Process
The parties should attempt to resolve the issue amongst themselves.
If still unresolved:
If still unresolved:
Training Assessment Complaints
An assessment appeals process exists to handle RTO assessment Complaints.
A student who is discontent with an assessment, and wishes to appeal, can do so by submitting a written request to the appropriate trainer, course coordinator or RTO Manager.
The reassessment shall initially be completed by the original assessor within two weeks (during term) of receipt of the written request.
If the original assessor is not available within this time frame or the student wishes to appeal the reassessment, another appropriately qualified assessor will undertake the reassessment.
If a student wishes to appeal further, the student can apply to an assessment appeals panel.
The assessment appeals panel will be made up of:
If after the assessment panel has made a ruling on the assessment, the student still wishes to appeal the decision further, an external mediation service will be used. Students also have the option to contact the Victorian Registration & Qualification Authority for assitance and support if they wish to do so.
For more information please contact TEAM Inc. on 1300 514 827 or via email firstname.lastname@example.org.